Payment

Payment of orders is done through the Mollie Payment Gateway. This is a secure environment. The following payment options are available:

iDeal (Netherlands only)
Bancontact/Mister Cash (Belgium only)
Creditcard (Visa and Mastercard)
Paypal
SOFORT Banking
Bank Transfer

Orders cannot be completed without upfront payment. We do not allow bank transfers.

Shipping

Your orders ship by DHL from our warehouse in Krimpen a/d Lek. We ship to the following countries:

Netherlands, Belgium, Luxembourg, Germany, Denmark, France, United Kingdom, Austria, Switzerland, Finland, Republic of Ireland, Italy, Norway, Portugal, Spain, Sweden, Bulgaria, Estonia, Greece, Hungary, Croatia, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia and the Czech Republic.

We do not ship to countries not listed above.

Delivery within the Netherlands is every Tuesday – Friday afternoon between 11:00 AM and 6:00 PM. In the Netherlands, parcels will be offered 4 times (!). Twice in the afternoon and twice in the evening. When not at home you will find a card in your mail box containing a code to enter on the Internet so you can schedule a new delivery at your convenience (i.e. a different time and place such as your neighbours or at a DHL service point).

When your order ships, you will receive a Track & Trace code by email notice. You can use this code to track the whereabouts of your parcel and when it’s due to arrive.

Please allow for 1-4 workdays for delivery. Within the Netherlands, parcels are usually delivered the next day (with the exception of weekends, Mondays, and public holidays).

Shipping Costs

For shipments within the Netherlands, the following shipping costs per parcel weight group apply:
0–5 kg: €5,75
5–10 kg: €6,35
10–15 kg: €6,95
15-20 kg: €8,17
20–25 kg: €9,38
25–30 kg: €10,58

Outside the Netherlands the following shipping costs apply up to a parcel weight of 15 kg:
Belgium: €7,50
Luxembourg: €7,75
Germany: €7,85
Zone 4: €12,55 (Denmark, France, United Kingdom, Austria, Switzerland)
Zone 5: €17,25 (Finland, Republic of Ireland, Italy, Norway, Portugal, Spain, Sweden)
Zone 6: €20,25 (Bulgaria, Estonia, Greece, Hungary, Croatia, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia, Czech Republic)

For countries outside the EU (including Switzerland and Norway) a €32,50 fee for customs documents applies.

Free Shipping

Free shipping applies when you spend a fixed amount in our web shop. The amounts differ per country/zone. Free shipping applies at and above the following cart subtotals:
Netherlands: €30,-
Belgium: €35,-
Luxembourg: €40,-
Germany: €45,-
Zone 4: €50,- (Denmark, France, United Kingdom, Austria, Switzerland)
Zone 5: €55,- (Finland, Republic of Ireland, Italy, Norway, Portugal, Spain, Sweden)
Zone 6: €65,- (Bulgaria, Estonia, Greece, Hungary, Croatia, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia, Czech Republic)

For countries outside the EU (including Switzerland and Norway) a €32,50 fee for customs documents applies.

Order not received?

Did you place an order on our website and did not receive an email stating your order shipped, or the Track & Trace says your parcel has been delivered but you did not receive anything? Please contact:

anna@mayagoldtrading.com

All above prices are including Dutch VAT and are subject to change. Maya Gold Trading reserves the right to alter these prices without prior notice when rates change.