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Delivery, Returns & Payments
Do I receive a track and trace code?
Upon completion of your order on our side, a confirmation email will be sent to you with your order details and a Track & Trace code.
Within The Netherlands, our packages are delivered via PostNL’s standard services. This means that the delivery person can choose to deliver the package to the neighbors or to make a new attempt on another day if you are not present during the delivery time. In both cases you will receive a letter from PostNL in your letterbox.
If you are not present during a second delivery attempt and the delivery person has not delivered the package to the neighbors, the package will be delivered to a PostNL collection point in your area. In this case, the delivery person will leave you a note with the address of this specific location.
€ 6.55 or FREE when you spend € 30, – or more
It is possible to have an order shipped to the following countries within Europe:
Benelux & Germany
Belgium: € 8.65
Luxembourg: € 12.24
Germany: € 8.97
FREE when you spend € 30, – or more
Bulgaria: € 17.99
Denmark: € 14.99
Estonia: € 17.99
Finland: € 14.99
France: € 9.99
Greece: € 17.99
Great Britain: € 7.99
Hungary: € 16.99
Ireland: € 15.99
Italy € 9.99
Latvia: € 17.99
Lithuania: € 17.99
Austria: € 14.99
Poland: € 14.99
Portugal: € 14.99
Romania: € 16.99
Slovenia: € 17.99
Slovakia: € 17.99
Spain: € 9.99
FREE when you spend € 75, – or more
COVID-19 Notice! Due to delayed delivery the following countries have adjusted delivery times: Spain, France, Portugal and the United Kingdom.
Maya Gold Organic accepts the following Online payment methods:
- Creditcard (Visa, Mastercard en American Express)
- Klarna (Pay later)
- Mister Cash/Bancontact
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, you must notify us by means of an unambiguous statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form for this, but you are not obliged to do so.
To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. If you return only part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
Please handle the products with care if you want to return them. If damage is caused by you, you are liable for the depreciation. It is necessary, if you wish to have the full purchase amount (including shipping costs) refunded, that you return the products undamaged.
You will bear the direct costs of returning the goods.
Our return address is:
Maya Gold Trading B.V.
Attn. Returns Department
Height Kadijk 143 f1
1018 BH Amsterdam
You are only liable for any diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. ”
If you are returning your products for a replacement or refund, please download the withdrawal form below, complete it, print, sign it and send it along with the products.
It takes an average of 3 to 5 working days after receipt of the package before you see the purchase amount of your returned order on your account. If you have chosen PayPal, it can take up to 15 working days for the purchase amount to be visible on your account.
We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. We may, however, withhold a refund until we have received the products, or until you have demonstrated that you have sent them.
If technically possible, we will pay back using the same payment method that you used to make the purchase.