When and how do I receive my refund if I want to return / have returned a product?

It takes an average of 3 to 5 working days after receipt of the package before you see the purchase amount of your returned order on your account. If you have chosen PayPal, it can take up to 15 working days for the purchase amount to be visible on your account.

We will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but no later than 14 days after receipt of the cancellation notice. We may, however, withhold a refund until we have received the products, or until you have demonstrated that you have sent them.

If technically possible, we will pay back using the same payment method that you used to make the purchase.