How do I receive my money back if I want to return / have a product returned?

Provided the products are unopened or damaged – you can also return by post to our return address (shipping costs for your own account). It takes an average of 3 to 5 business days before you see the purchase amount for your returned order. If you have chosen PayPal, it can take up to 15 working days before the purchase amount is visible on your account.