How do I cancel my order?

We work with an automated system and therefore we can no longer cancel or change paid orders. If you have changed your mind about your order, it is possible to refuse your package at the door, after which your order will be returned to us. It is of course...

Can I receive a VAT invoice?

A VAT invoice is only available for orders made from a customer account. The VAT invoice can be downloaded from “Orders” in “My Account”.

Can I order as a business

Maya Gold Organic’s web shop is not set up for processing business orders. If you still want to order as a company, we recommend that you create an online account. Without an online account you do not have access to a VAT invoice. Enter the company name as “First...

How do I know if my order was placed?

If you have placed an order, a page will appear after payment indicating this. You will also receive confirmation of your order by e-mail. If you have not received an email, please contact us.

What happens if my payment is declined?

If your payment is declined, please try to enter your details again to make sure that all the details you entered are correct. If you still have problems, please contact our Customer Service.

How can I Pay?

You can pay for your order with: Credit card (Visa – Mastercard – American Express) Paypal iDeal Mister Cash (Bancontact) Giropay Sofort Banking It is not possible to pay afterwards or by bank transfer.