Can I track my order online?

After we have shipped your products, we will send a shipping confirmation with a PostNL barcode, with which you can track your shipment along with your zip code on the PostNL website. You will receive a follow link from PostNL in the evening. By clicking this you will automatically...

My delivered order is incomplete.

It may be that your package has been split up and that another package is on its way to you. You can find this in My Account on the website under “Orders”. You can of course also contact us and provide your order number with the products you are...

When will my order ship?

Orders are shipped every Tuesday and Friday at 16.00. The cutoff time for placing orders on those days is 14.00

What are the shipping costs when I place an order?

The Netherlands € 6.55 or FREE when you spend € 30, – or more Other Benelux countries & Germany Belgium: € 8.65 Luxembourg: € 12.24 Germany: € 8.97  FREE when you spend € 30, – or more Other Countries Bulgaria: € 23.50 Denmark: € 16.55 Estonia: € 23.50 Finland: € 20.17...

What happens to my package when I’m not home?

In The Netherlands, our packages are delivered by PostNL’s standard service, which means that the delivery person can choose to deliver the package to the neighbors. If the delivery person does not choose this, the delivery person will make another attempt to deliver the package to you. After that,...

Who will deliver my package?

All order are shipped with PostNL. In The Netherlands it will also be delivered by PostNL. For International shipments, PostNL will hand it over to a local carrier.